Privacy policy
Last updated: July 17, 2026
nuspherey operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). nuspherey is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include
in communications with us, for example, when sending a
customer support inquiry.
• Device information including information about your device,
browser, or network connection, your IP address, and other unique
identifiers.
• Usage information including information regarding your
interaction with the Services, including how and when you interact
with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
• Directly from you including when you create an account, visit
or use the Services, communicate with us, or otherwise provide us
with your personal information;
• Automatically through the Services including from your device
when you use our products or services or visit our websites, and
through the use of cookies and similar technologies;
• From our service providers including when we engage them to
enable certain technology and when they collect or process your
personal information on our behalf;
• From our partners or other third parties.
How We Use Your Personal
Information
Depending on how you interact with us or which of the Services you
use, we may use personal information for the following purposes:
• Provide, Tailor, and Improve the Services. We use your
personal information to provide you with the Services, including to
perform our contract with you, to process your payments, to fulfill
your orders, to remember your preferences and items you are
interested in, to send notifications to you related to your account,
to process purchases, returns, exchanges or other transactions, to
create, maintain and otherwise manage your account, to arrange
for shipping, to facilitate any returns and exchanges, to enable
you to post reviews, and to create a customized shopping
experience for you, such as recommending products related to
your purchases. This may include using your personal information
to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information
for marketing and promotional purposes, such as to send
marketing, advertising and promotional communications by
email, text message or postal mail, and to show you online
advertisements for products or services on the Services or other
websites, including based on items you previously have
purchased or added to your cart and other activity on the
Services.
• Security and Fraud Prevention. We use your personal
information to authenticate your account, to provide a secure
payment and shopping experience, detect, investigate or take
action regarding possible fraudulent, illegal, unsafe, or malicious
activity, protect public safety, and to secure our services. If you
choose to use the Services and register an account, you are
responsible for keeping your account credentials safe. We highly
recommend that you do not share your username, password or
other access details with anyone else.
• Communicating with You. We use your personal information to
provide you with customer support, to be responsive to you, to
provide effective services to you and to maintain our business
relationship with you.
• Legal Reasons. We use your personal information to comply
with applicable law or respond to valid legal process, including
requests from law enforcement or government agencies, to
investigate or participate in civil discovery, potential or actual
litigation, or other adversarial legal proceedings, and to enforce
or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes
personal information about your access to and use of the Services
in order to provide and improve the Services for you. Information
you submit to the Services will be transmitted to and shared with
Shopify as well as third parties that may be located in countries
other than where you reside, in order to provide and improve the
Services for you. In addition, to help protect, grow, and improve our
business, we use certain Shopify enhanced features that
incorporate data and information obtained from your interactions
with our Store, along with other merchants and with Shopify. To
provide these enhanced features, Shopify may make use of personal
information collected about your interactions with our store, along
with other merchants, and with Shopify. In these circumstances,
Shopify is responsible for the processing of your personal
information, including for responding to your requests to exercise
your rights over use of your personal information for these purposes.
To learn more about how Shopify uses your personal information
and any rights you may have, you can visit the Shopify Consumer
Privacy Policy. Depending on where you live, you may exercise
certain rights with respect to your personal information here Shopify
Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your
Information
Please be aware that no security measures are perfect or
impenetrable, and we cannot guarantee "perfect security." In
addition, any information you send to us may not be secure while in
transit. We recommend that you do not use unsecure channels to
communicate sensitive or confidential information to us.
How long we retain your personal information depends on different
factors, such as whether we need the information to maintain your
account, to provide you with Services, comply with legal obligations,
resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights
listed below in relation to your personal information. However, these
rights are not absolute, may apply only in certain circumstances
and, in certain cases, we may decline your request as permitted by
law.
• Right to Access / Know. You may have a right to request
access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete
personal information we maintain about you.
• Right to Correct. You may have a right to request that we
correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of
the personal information we hold about you and to request that
we transfer it to a third party, in certain circumstances and with
certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising.
Depending on where you reside, you may have a right to opt out
of the "sale" or "share" of your personal information or to opt out of
the processing of your personal information for purposes
considered to be "targeted advertising", as defined in applicable
privacy laws. You can exercise your rights to opt-out of those uses
here. Please note that if you visit our website with the Global
Privacy Control opt-out preference signal enabled, depending on
where you are, we will automatically treat this as a request to
opt-out for the device and browser that you use to visit the
website. If we are able to associate the device sending the signal
to a Shopify account, we will apply the opt out request to the
account as well. To learn more about Global Privacy Control, you
can visit https://globalprivacycontrol.org/. Other than the Global
Privacy Control, we do not recognize other "Do Not Track" signals
that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you
promotional emails, and you may opt out of receiving these at
any time by using the unsubscribe option displayed in our emails
to you. If you opt out, we may still send you non-promotional
emails, such as those about your account or orders that you have
made.
If you reside in the UK or European Economic Area, and subject to
exceptions and limitations provided by local law, you may exercise
the following rights in addition to the rights outlined above:
• Objection to Processing and Restriction of Processing: You
may have the right to ask us to stop or restrict our processing of
personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process
your personal information, you have the right to withdraw this
consent. If you withdraw your consent, this will not affect the
lawfulness of any processing based on your consent before its
withdrawal.
You may exercise any of these rights where indicated on the
Services or by contacting us using the contact details provided
below. To learn more about how Shopify uses your personal
information and any rights you may have, including rights related to
data processed by Shopify, you can visit
https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these
rights. We may need to verify your identity before we can process
your requests, as permitted or required under applicable law. In
accordance with applicable laws, you may designate an authorized
agent to make requests on your behalf to exercise your rights.
Before accepting such a request from an agent, we will require that
the agent provide proof you have authorized them to act on your
behalf, and we may need you to verify your identity directly with us.
We will respond to your request in a timely manner as required
under applicable law.
Complaints
If you have complaints about how we process your personal
information, please contact us using the contact details provided
below. Depending on where you live, you may have the right to
appeal our decision by contacting us using the contact details set
out below, or lodge your complaint with your local data protection
authority. For the EEA, you can find a list of the responsible data
protection supervisory authorities here.
International Transfers
Please note that we may transfer, store and process your personal
information outside the country you live in.
If we transfer your personal information out of the European
Economic Area or the United Kingdom, we will rely on recognized
transfer mechanisms like the European Commission’s Standard
Contractual Clauses, or any equivalent contracts issued by the
relevant competent authority of the UK, as relevant, unless the data
transfer is to a country that has been determined to provide an
adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at help@onwardcoum.com or contact us at 38 Hip Wo Street, Kwun Tong, Kowloon Hong Kong SAR. For the purpose of applicable data protection laws, we are the data controller of your personal information.